Real ground-truth data from the people inside the airport. Network-powered insights for the teams operating it.
Live drops aggregated by terminal, category, and severity. Know what passengers are experiencing right now.
Dwell time, traffic patterns, security and lounge wait benchmarks across every terminal.
Built for airport ops, airline product, concession operators, and card programs.
Step 1
Travelers drop intel
Real-time observations from inside the airport.
Step 2
AI structures + verifies
Classification, scoring, anomaly detection.
Step 3
Community validates
Upvotes, flags, peer review.
Step 4
Insights to your team
Role-specific dashboards and PDFs.
Terminal performance, security ops, sentiment, and competitive benchmarking.
Learn moreTerminal experience, connection intelligence, and gate satisfaction.
Learn moreLive ratings, peak hours, and competitive position vs the rest of the terminal.
Learn moreLounge utilization, cardholder sentiment, and network gaps to fill.
Learn moreKnow what travelers experience in every terminal, every hour.
Terminal performance scores: real-time dimensional scoring across security, food, lounges, facilities, wayfinding, and connectivity
Security operations: checkpoint wait time trends, peak hour analysis, PreCheck vs Standard vs CLEAR distribution
Passenger sentiment: what travelers love, what frustrates them, what they wish you had
Official notices: broadcast weather alerts, construction advisories, and operational updates directly to every Layover user at your airport
Competitive benchmarking: see how your airport compares to peer airports on every dimension
PDF reports: comprehensive performance reports for board meetings, FAA reviews, and stakeholder presentations
See your terminals through your passengers' eyes.
Terminal experience: how passengers rate their experience in your terminals vs competitors
Connection intelligence: gate-to-gate times, tight connection success rates, transfer pain points
Boarding and gate satisfaction: real-time feedback on gate areas, boarding processes, and staff interactions
Operational correlation: how security delays and terminal issues affect your on-time performance
Competitive benchmarking: terminal-by-terminal comparison against competing airlines at shared hubs
Know which locations are winning and losing in real time.
Location performance: live ratings, wait times, and quality scores for every location you operate
Competitive position: how your locations rank against every other option in the terminal
Customer feedback: real traveler reviews — what they love, what needs work
Peak hours: when your locations are busiest and when you are losing traffic
Lounge notices: post closures, reduced hours, and announcements directly to cardholders
Staffing intelligence: know when to staff up based on real passenger flow patterns
Understand your lounge network like never before.
Lounge utilization: crowdedness patterns across your partner lounges worldwide
Cardholder satisfaction: real sentiment from cardholders about their lounge experiences
Network gaps: airports where cardholders report no lounge access — expansion opportunities
Benefit awareness: which benefits travelers actually use and value vs which go unnoticed
Competitive benchmarking: how your lounge network compares to Priority Pass, Centurion, Plaza Premium
Tell us a little about your team. We'll walk you through live data from DFW.